IBIZA VILLAS 2000

BOOKING TERMS & CONDITIONS

Please read these Booking Terms & Conditions carefully before making a reservation.

These Booking Terms & Conditions form part of the agreement relating to your booking and should be read together with your Booking Confirmation and any other specific conditions notified to you in writing before your booking is confirmed.

By making a booking, paying a deposit or balance, or otherwise confirming that you wish to proceed with a reservation, you confirm that you have read, understood and accepted these Booking Terms & Conditions on behalf of yourself and all members of your group.

The version of these Booking Terms & Conditions in force at the time your booking is confirmed will apply to your booking.

1. THE PARTIES

1.1 Booking Agent — Babalia BV

Babalia BV
15 Reguliersgracht
1017 LJ Amsterdam
The Netherlands
VAT No: NL865903360B01

Babalia BV operates the Ibiza Villas 2000 website and acts solely as a disclosed booking and payment collection agenton behalf of MRLP Rentals SL.

Babalia BV is not the owner of the villas, does not manage the villas and does not itself provide the accommodation.

1.2 Property Manager and Accommodation Provider — MRLP Rentals SL

MRLP Rentals SL
58 Avenida Espagne
07800 Ibiza
Spain
Company No: B57974438

CENTRAL DE RESERVAS RGE CR-0120-E
COMERCIALIZADOR DE ESTANCIAS TURÍSTICAS 12752

MRLP Rentals SL is responsible for the management and provision of the accommodation services supplied under your booking.

1.3 Your accommodation contract

Your contract for the provision of the villa accommodation is made directly between:

you, as the Guest; and
MRLP Rentals SL, as the Accommodation Provider.

Babalia BV is not a party to the accommodation contract.

Babalia BV acts solely as a disclosed agent in relation to the booking process, administration of the reservation and collection of payments on behalf of MRLP Rentals SL.

Payment properly made to Babalia BV in respect of your booking constitutes payment to MRLP Rentals SL.

2. ROLE OF BABALIA BV

Babalia BV:

• operates and controls the Ibiza Villas 2000 website;
• markets the accommodation;
• facilitates reservations;
• processes and collects payments as agent for MRLP Rentals SL;
• issues booking confirmations as agent; and
• provides booking administration services.

Babalia BV does not:

• own the villas;
• provide the accommodation;
• manage or maintain the villas;
• control the day-to-day operation of the villas;
• employ the local villa management team in its capacity as booking agent;
• assume responsibility for the physical condition or operation of the accommodation; or
• act as principal under the villa rental agreement.

Responsibility for the provision, management, condition and operation of the accommodation rests with MRLP Rentals SL, subject to these Terms and applicable law.

3. MAKING A BOOKING AND FORMATION OF THE CONTRACT

A booking is not confirmed merely because an enquiry has been made, a villa has been provisionally held or payment details have been provided.

A binding accommodation contract is formed between the Guest and MRLP Rentals SL when a written Booking Confirmation is issued on behalf of MRLP Rentals SL.

The person making the booking is referred to in these Terms as the Lead Guest.

The Lead Guest must be at least 18 years old and must have authority to make the booking on behalf of everyone included in the reservation.

The Lead Guest is responsible for:

• ensuring that all information supplied in connection with the booking is accurate;
• making all payments due under the booking;
• ensuring that all members of the group are aware of these Terms;
• ensuring that all members of the group comply with these Terms and reasonable villa rules;
• providing accurate information regarding the number and identity of guests; and
• communicating relevant information supplied by Ibiza Villas 2000, Babalia BV or MRLP Rentals SL to the group.

MRLP Rentals SL reserves the right to refuse a booking before a Booking Confirmation has been issued.

4. PAYMENT

Unless otherwise stated in your Booking Confirmation:

4.1 Deposit

A 30% non-refundable booking deposit is required to secure the reservation.

4.2 Balance

The remaining balance must be paid no later than 10 weeks before the scheduled arrival date.

4.3 Bookings made within 10 weeks of arrival

Where a booking is made within 10 weeks of arrival, the full amount is payable at the time of booking unless otherwise agreed in writing.

4.4 Failure to pay

If payment is not received by the applicable due date, MRLP Rentals SL may treat the booking as cancelled by the Guest.

Any such cancellation will be subject to the cancellation provisions in these Terms.

4.5 Payment collection

Payments may be collected by Babalia BV on behalf of MRLP Rentals SL.

Babalia BV receives such payments solely in its capacity as disclosed payment collection agent.

5. PRICES AND ADDITIONAL CHARGES

Unless otherwise stated, accommodation prices are quoted in pounds sterling (GBP).

The accommodation price does not include any item specifically identified as an additional charge during the booking process or in your Booking Confirmation.

Additional charges may include:

• Balearic Islands Sustainable Tourism Tax/ECO Tax or other applicable tourist taxes;
• final cleaning charges;
• optional additional cleaning;
• additional linen or towel changes;
• additional staff or services;
• late check-in or other optional services where applicable;
• additional cleaning resulting from the condition in which the villa is left;
• rubbish removal charges where applicable under these Terms;
• damage not covered by the Accidental Damage Waiver;
• fines, penalties or charges caused by the Guest or members of the group; and
• other optional services requested by the Guest.

Applicable compulsory charges will be disclosed during the booking process or before arrival where the amount cannot reasonably be determined earlier.

6. ACCIDENTAL DAMAGE WAIVER AND SECURITY DEPOSIT OPTIONS

Guests will normally be offered one of two arrangements relating to accidental damage and the condition in which the villa is returned.

The arrangements are designed to protect both the Guest and MRLP Rentals SL and to avoid uncertainty regarding accidental damage, excessive cleaning and rubbish removal.

6.1 Option A — Accidental Damage Waiver

Unless the alternative refundable security deposit arrangement described in Section 6.6 is selected, the booking will be subject to the applicable Accidental Damage Waiver (“ADW”).

The ADW is administered by MRLP Rentals SL.

Subject to the exclusions below, the ADW provides the group with cover for accidental damage to the villa or its contents up to a maximum aggregate amount of €1,500 per booking.

The ADW is not an insurance policy and is not a refundable security deposit.

The ADW fee itself is non-refundable once the booking becomes subject to the ADW, except where MRLP Rentals SL expressly agrees otherwise or where a refund is required by law.

6.2 What the ADW covers

The ADW is intended to cover genuine accidental damage occurring during normal use of the villa.

Examples may include accidental breakage or accidental minor damage to furniture, fixtures or household items.

Any damage should be reported to the villa management team as soon as reasonably possible.

6.3 What the ADW does NOT cover

The ADW does not cover:

• deliberate or malicious damage;
• reckless damage;
• damage caused by serious negligence or misuse;
• damage arising from prohibited activities;
• damage caused by unauthorised parties, events or gatherings;
• damage caused by exceeding the permitted occupancy;
• damage caused by pets where pets have not been authorised;
• damage caused by externally hired professional sound or amplification equipment;
• pool contamination caused by Guests;
• damage caused by inappropriate items being placed in the swimming pool;
• excessive cleaning;
• the villa being left in an unreasonably dirty or unacceptable condition;
• removal of excessive rubbish or waste;
• abandonment of large quantities of rubbish at the property;
• missing items;
• theft by a Guest or member of the group;
• police or local authority fines;
• noise fines;
• penalties resulting from anti-social behaviour;
• illegal activity;
• loss or damage exceeding the €1,500 ADW limit; or
• any other cost specifically excluded under these Terms.

The ADW therefore does not mean that Guests can leave the villa excessively dirty, leave rubbish behind, cause deliberate damage or disregard the house rules without financial responsibility.

6.4 Damage exceeding €1,500

Where covered accidental damage exceeds €1,500, the Guest may be responsible for the amount exceeding the €1,500 ADW limit.

Where damage is excluded from the ADW entirely, the Guest may be responsible for the full reasonable cost of repairing or replacing the damaged property.

6.5 €500 rubbish and additional cleaning pre-authorisation

Where the ADW arrangement applies, MRLP Rentals SL will normally place a €500 pre-authorisation on the Lead Guest’s payment card at check-in.

This €500 pre-authorisation is separate from the ADW.

It is intended to cover costs which are specifically excluded from the ADW, principally:

• rubbish left at the villa;
• excessive rubbish requiring removal;
• the villa being left in an unreasonably dirty condition; and
• substantial additional cleaning beyond the normal end-of-stay clean.

A pre-authorisation is not normally an immediate charge. It temporarily reserves an amount against the available balance or credit limit on the relevant card.

Provided that the villa has been left in a reasonable condition and all household rubbish has been properly removed, MRLP Rentals SL will release the pre-authorisation following check-out.

The time taken for the released amount to become available again depends on the Guest’s card issuer or bank and is outside the control of MRLP Rentals SL and Babalia BV.

Where rubbish has been left at the property or substantial additional cleaning is reasonably required, MRLP Rentals SL may charge against the pre-authorised amount for the reasonable costs incurred, up to a maximum of €500.

The €500 pre-authorisation does not limit the Guest’s liability for deliberate or malicious damage, serious misconduct, fines or other losses which fall outside the ADW.

6.6 Option B — Refundable Security Deposit instead of ADW and €500 pre-authorisation

A Guest who does not wish to use the ADW and €500 rubbish/additional-cleaning pre-authorisation arrangement may instead choose to provide a refundable security deposit.

Where this option is selected:

• the ADW will not apply;
• the Guest will not be charged the ADW fee;
• the separate €500 rubbish/additional-cleaning pre-authorisation will not be required; and
• the Guest must provide the applicable refundable security deposit before being permitted to occupy the villa.

The refundable security deposit will be:

€1,500 for groups of up to and including 14 people; or

€2,000 for groups of 15 people or more.

The refundable security deposit may be used towards reasonable costs arising from:

• accidental damage;
• deliberate or malicious damage;
• missing or broken items;
• excessive cleaning;
• rubbish removal;
• pool contamination;
• breach of the villa rules;
• unauthorised guests;
• unauthorised events or parties;
• fines attributable to the Guest or group; and
• other losses or costs caused by the Guest or members of the group.

Where the reasonable cost exceeds the security deposit, payment of the security deposit does not limit the Guest’s liability for the additional amount.

Subject to any deductions properly due under these Terms, the refundable security deposit will normally be returned following inspection after departure and within the timeframe notified to the Guest.

Any proposed deduction should reflect the reasonable cost incurred by MRLP Rentals SL.

7. ALTERATION OR CANCELLATION BY MRLP RENTALS SL

Villas are individually owned properties and circumstances outside the reasonable control of MRLP Rentals SL may occasionally affect their availability.

If MRLP Rentals SL is unable to provide the booked villa, it will endeavour, where reasonably possible, to offer suitable alternative accommodation of a similar standard and price category.

Depending upon the circumstances, MRLP Rentals SL may:

• offer an alternative villa;
• agree a change of dates;
• offer a credit where appropriate; or
• provide any refund or other remedy required under applicable law.

Nothing in these Terms excludes any mandatory rights or remedies to which a Guest is entitled under applicable consumer law.

8. CANCELLATION BY THE GUEST

All cancellations must be notified in writing.

Unless otherwise expressly stated in the Booking Confirmation:

More than 10 weeks before arrival

The 30% booking deposit will be forfeited.

10 weeks or less before arrival

The full booking price will be payable and no refund will normally be due, subject to any mandatory rights available under applicable law.

Guests are strongly advised to obtain comprehensive travel insurance providing appropriate cancellation cover.

Where MRLP Rentals SL agrees to move a reservation to different dates as a goodwill arrangement, the original booking conditions and cancellation provisions will continue to apply unless otherwise expressly agreed in writing.

9. GOVERNMENT RESTRICTIONS AND EVENTS AFFECTING TRAVEL

Where official government restrictions make lawful travel to Ibiza or occupation of the accommodation impossible, MRLP Rentals SL will consider the circumstances and any applicable legal obligations.

Depending upon the circumstances and applicable law, MRLP Rentals SL may offer:

• alternative dates;
• an alternative villa;
• a credit note; or
• another remedy required by law.

Requirements such as testing, health documentation, quarantine or additional travel formalities do not automatically constitute an inability to provide the accommodation.

Guests are responsible for ensuring that they comply with passport, visa, health and entry requirements applicable to their journey.

10. VILLA DESCRIPTIONS, PHOTOGRAPHS AND FACILITIES

Every reasonable effort is made to ensure that villa descriptions, photographs and information are accurate.

Villas are individually owned properties and changes may occasionally be made to furniture, decoration, equipment, fixtures, fittings or amenities.

MRLP Rentals SL may make reasonable changes provided they do not materially alter the overall nature of the accommodation.

Photographs are intended to provide a fair representation of the property but individual items of furniture, decoration or equipment may change.

11. NUMBER OF GUESTS AND OCCUPANCY

Only Guests included in the booking may stay overnight at the property unless prior written permission has been obtained from MRLP Rentals SL.

The number of people occupying the villa must not exceed its stated maximum occupancy unless MRLP Rentals SL has given prior written consent.

Infants under two years of age may be treated separately where expressly agreed.

If additional or unauthorised persons are found to be staying at the villa, MRLP Rentals SL may:

• require the unauthorised persons to leave;
• impose a reasonable additional occupancy charge where appropriate; or
• in a serious case, terminate the booking and require the group to vacate the property.

No refund will be due where a booking is lawfully terminated because of a serious or deliberate breach of the occupancy conditions, subject to applicable law.

12. ACCESS TO THE PROPERTY

MRLP Rentals SL, the property owner, maintenance staff, pool staff or an authorised representative may require reasonable access to the villa during the Guest’s stay for:

• inspection;
• maintenance;
• repairs;
• pool maintenance;
• gardening;
• cleaning where applicable;
• emergencies;
• safety or security reasons; or
• investigation of a reported problem or suspected serious breach of these Terms.

Except in an emergency or where immediate access is reasonably necessary, reasonable efforts will be made to minimise disruption to Guests.

13. ARRIVAL AND DEPARTURE

Unless otherwise confirmed in writing:

Check-in is from 16:00.

Check-out is by 10:00.

Guests must not enter the property before the agreed check-in time without permission.

The villa must be fully vacated by the agreed check-out time.

If arrival is delayed, the Guest should notify the local villa management team as soon as reasonably possible so that suitable access arrangements can be made.

14. PETS

Pets are not permitted unless prior written permission has been obtained.

Where a pet is authorised, additional conditions, cleaning charges or a security deposit may apply.

The Guest remains responsible for any damage, additional cleaning or other costs caused by an authorised pet.

15. GUEST RESPONSIBILITIES AND HOUSE RULES

Guests must treat the villa, its contents, neighbours and surrounding area with reasonable care and respect.

Guests must:

• keep the villa and its furniture, fixtures, equipment and facilities in reasonable condition;
• leave the villa in a reasonable state of cleanliness and order;
• dispose of household rubbish in accordance with Section 28;
• report damage or significant faults promptly;
• comply with reasonable instructions from the villa management team;
• comply with local laws and regulations;
• respect neighbours and local noise restrictions; and
• take reasonable care of the property and its security.

Guests must not:

• undertake illegal activities at the property;
• possess or use illegal substances at the property;
• hold unauthorised parties or events;
• cause unreasonable noise or disturbance;
• deliberately or recklessly damage the property;
• bring professional music or amplification equipment to the villa without express written permission; or
• use the property in a way likely to cause nuisance, danger or damage.

Outdoor music must comply with local noise regulations and villa rules. As a general rule, music must not be played outside between 23:00 and 08:00, and stricter local requirements must be observed where applicable.

Noise offences can result in substantial fines imposed by the police or local authorities.

Any fine or penalty arising from the conduct of the Guest or members of the group will be the responsibility of the Guest where permitted by law.

Serious or repeated breaches may result in termination of the stay and eviction from the villa without refund, subject to applicable law.

16. COMPLAINTS

We want Guests to tell us promptly if there is a problem so that the local team has a reasonable opportunity to investigate and, where possible, correct it.

Any significant problem with the villa must therefore be reported to MRLP Rentals SL or its local representative during the stay and as soon as reasonably possible after the problem becomes apparent.

Guests should provide reasonable details and, where appropriate, photographs or other evidence so that the issue can be investigated.

The Guest must give MRLP Rentals SL a reasonable opportunity to inspect and remedy a reported problem.

If the Guest remains dissatisfied after the local team has been given a reasonable opportunity to resolve the issue, a written complaint should be submitted as soon as possible and preferably within seven days after departure.

If a Guest chooses to leave the villa early without first notifying MRLP Rentals SL and providing a reasonable opportunity to investigate and, where possible, remedy the problem, this may affect any claim for compensation to the extent permitted by law.

MRLP Rentals SL cannot reasonably investigate complaints raised only after departure where the alleged problem was not reported during the stay and there is no reasonable means of verifying it retrospectively.

Nothing in this section removes or limits mandatory statutory rights.

17. LIABILITY

MRLP Rentals SL is responsible for providing the accommodation with reasonable care and skill and for liabilities which cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, MRLP Rentals SL will not be responsible for loss, damage, injury, delay or inconvenience caused by circumstances outside its reasonable control.

Such circumstances may include:

• severe weather;
• flood;
• fire;
• natural disasters;
• war or threat of war;
• civil disturbance;
• government action;
• restrictions imposed by public authorities;
• strikes or industrial action;
• failure of public utilities;
• telecommunications outages; and
• other events which could not reasonably have been prevented.

Guests remain responsible for taking reasonable care for their own safety.

18. MECHANICAL EQUIPMENT AND UTILITIES

Villas contain domestic equipment which may occasionally malfunction.

MRLP Rentals SL cannot guarantee that equipment will operate without interruption throughout a stay.

Problems involving items such as:

• boilers;
• air-conditioning systems;
• pumps;
• swimming pool filtration systems;
• electrical equipment;
• appliances;
• water systems;
• wells or cisterns;
• internet/Wi-Fi;
• television signals;
• electricity;
• gas; or
• public water supplies

should be reported promptly.

MRLP Rentals SL will take reasonable steps to arrange repairs where a problem falls within its responsibility but cannot guarantee that third-party contractors, replacement parts or utility services will always be immediately available.

A temporary failure does not automatically entitle the Guest to compensation, although mandatory statutory rights remain unaffected.

19. CLEANING

The villa will be professionally prepared for the Guest before arrival.

A final cleaning charge may be added separately to the accommodation price.

The normal final cleaning charge covers a normal professional end-of-stay clean.

It does not cover:

• excessive dirt;
• excessive washing-up;
• extensive food or drink spillages;
• substantial staining;
• unreasonable mess;
• large quantities of rubbish;
• rubbish left throughout the property;
• removal of abandoned belongings; or
• cleaning required because of unreasonable or inappropriate use of the villa.

Guests are not expected to professionally clean the villa before departure, but they are expected to leave it in a reasonable and respectful condition.

Where substantial additional cleaning is required beyond a normal end-of-stay clean, MRLP Rentals SL may recover the reasonable additional cost in accordance with Sections 6 and 28.

20. BEHAVIOUR

The Lead Guest is responsible for the behaviour of the group.

Guests must behave in a reasonable manner and must not cause nuisance, harassment, danger or unreasonable disturbance to neighbours, staff or other persons.

Where behaviour is sufficiently serious, MRLP Rentals SL or its authorised representative may require the offending Guest or, where necessary, the entire group to leave.

Serious misconduct may include:

• violence or threats;
• deliberate damage;
• persistent serious noise disturbance;
• illegal activity;
• unauthorised parties;
• serious anti-social behaviour; or
• refusal to comply with reasonable safety or legal instructions.

Where a booking is terminated because of serious misconduct, no refund will normally be payable, subject to applicable law.

21. ADDITIONAL STAFF AND THIRD-PARTY SERVICES

Additional cleaning staff or other services may sometimes be arranged at additional cost.

Availability cannot be guaranteed.

Where a Guest independently contracts with a chef, babysitter, driver, masseur, entertainer, equipment provider or other third party, that arrangement is between the Guest and the relevant third party unless MRLP Rentals SL expressly agrees otherwise in writing.

MRLP Rentals SL and Babalia BV are not responsible for independently arranged third-party services to the extent permitted by law.

22. LINEN AND TOWELS

Bed linen is provided unless otherwise stated.

Linen is normally changed once per week for longer stays.

Additional changes may be available for an additional charge.

Guests should check the individual villa description or Booking Confirmation regarding pool and beach towels.

23. SWIMMING POOLS

Unless otherwise stated, swimming pools may be closed or unavailable during the winter period, generally between November and March.

Guests travelling during this period should confirm whether the pool will be operational.

Unless expressly advertised as heated, Guests should not assume that a swimming pool is heated.

Children and non-swimmers must be appropriately supervised around swimming pools at all times.

24. PHOTOGRAPHY AND COMMERCIAL USE

Guests may take normal personal holiday photographs at the villa.

Photographs, video footage or other images of the villa must not be used for commercial purposes, advertising, paid productions or other profit-making activity without prior written permission.

Professional photography, filming or commercial productions require prior written agreement.

25. PARTIES, EVENTS AND FUNCTIONS

The villas are provided as holiday accommodation and are not event venues unless expressly agreed otherwise in writing.

Weddings, receptions, blessing ceremonies, organised parties, large gatherings, commercial events, large outdoor functions and similar events are prohibited without prior written permission.

Additional conditions, charges, staffing requirements or security deposits may apply to any authorised event.

An unauthorised event may constitute a serious breach of these Terms.

26. SECURITY AND VALUABLES

Guests are responsible for taking reasonable precautions to protect their belongings.

Where alarms, locks or other security systems are provided, Guests should use them appropriately.

Any fault with an alarm, lock or safe should be reported as soon as reasonably possible.

Guests should not leave cash, passports, jewellery or other valuables unsecured.

Safes are intended primarily for items such as cash, cards, passports and small valuables and may not be large enough for multiple electronic devices.

Subject to applicable law, MRLP Rentals SL and Babalia BV cannot accept responsibility for loss or theft of personal belongings where the loss was not caused by their negligence or breach of legal duty.

Guests should ensure that their travel insurance provides appropriate cover for personal belongings.

27. TRAVEL INSURANCE

It is a condition of booking that Guests obtain appropriate comprehensive travel insurance.

Guests should ensure that their insurance provides suitable cover for their circumstances, including where appropriate:

• cancellation;
• medical treatment;
• personal injury;
• personal belongings;
• travel disruption;
• repatriation; and
• activities undertaken during the holiday.

The cancellation provisions in these Terms apply regardless of whether the Guest has obtained adequate insurance.

28. RUBBISH DISPOSAL — IMPORTANT 2026 POLICY

28.1 Change to rubbish collection arrangements

Regulations and arrangements relating to rubbish disposal in Ibiza changed in 2026.

Because of the new requirements and the costs and restrictions associated with commercial rubbish disposal, MRLP Rentals SL is no longer able to provide a routine rubbish collection service for Guests.

Guests are therefore responsible for disposing of their normal household rubbish during their stay and before departure.

28.2 Municipal rubbish bins

Household rubbish should be taken to the appropriate nearby municipal rubbish and recycling bins.

The villa management team will explain or show Guests the nearest appropriate disposal points at check-in.

Guests are encouraged to remove rubbish regularly during their stay rather than allowing large quantities to accumulate at the villa.

28.3 Rubbish at departure

Before checking out, Guests must remove household rubbish from:

• kitchens;
• bedrooms;
• bathrooms;
• terraces;
• pool areas;
• gardens; and
• other areas of the villa used by the group.

The villa does not have to be professionally cleaned by the Guest, but large bags or quantities of household rubbish must not be left behind for the cleaning team to remove.

28.4 Guests using the ADW arrangement

Where the Guest has selected or is subject to the ADW arrangement described in Section 6, MRLP Rentals SL will place a €500 card pre-authorisation at check-in.

This pre-authorisation also covers the risk of substantial additional cleaning.

Provided that:

• household rubbish has been removed;
• the villa has been left in a reasonable condition; and
• no substantial additional cleaning or rubbish removal is required,

the €500 pre-authorisation will be released following check-out.

28.5 Charges for rubbish or excessive cleaning

If rubbish is left at the villa or the property is left in a condition requiring substantial additional cleaning, MRLP Rentals SL may charge the reasonable cost of:

• rubbish collection;
• rubbish transportation;
• lawful rubbish disposal;
• additional cleaning staff;
• additional cleaning hours; and
• other directly related reasonable costs,

up to the €500 pre-authorised amount.

The purpose of this provision is not to charge Guests for ordinary end-of-stay cleaning. It applies where the condition of the property or quantity of rubbish creates work materially beyond the normal final clean included in the cleaning charge.

28.6 Guests using the refundable security deposit arrangement

Guests who have selected the refundable security deposit arrangement under Section 6.6 will not be required to provide the separate €500 rubbish/additional-cleaning pre-authorisation.

Any reasonable rubbish removal or excessive cleaning costs may instead be deducted from the applicable €1,500 or €2,000 refundable security deposit.

28.7 ADW does not cover rubbish or excessive cleaning

For the avoidance of doubt, the Accidental Damage Waiver does not cover rubbish removal or substantial additional cleaning.

The ADW is intended to protect Guests against qualifying accidental damage. It is not intended to cover the cost of leaving the villa in an unreasonably dirty condition or leaving substantial quantities of rubbish for the management or cleaning team to remove.

We appreciate Guests’ cooperation in helping us comply with local rubbish disposal arrangements and in leaving the villa in a reasonable condition for our cleaning team.

29. PROBLEMS AND FAULTS DURING THE STAY

Guests should report problems or faults to the local villa management team as soon as reasonably possible.

Where practicable, problems should normally be reported within 24 hours of becoming apparent.

This includes issues relating to equipment, plumbing, electricity, air-conditioning, appliances, pool equipment, Wi-Fi and other villa facilities.

Prompt reporting gives MRLP Rentals SL the opportunity to investigate and arrange a repair or solution.

Guests should not wait until after departure to report a problem which could reasonably have been reported during the stay.

MRLP Rentals SL cannot reasonably be expected to investigate an alleged fault retrospectively where it was never reported and can no longer be inspected or verified.

Nothing in this provision limits mandatory statutory rights.

30. RESPONSIBILITY OF MRLP RENTALS SL AND BABALIA BV

30.1 MRLP Rentals SL

As Accommodation Provider and property manager, MRLP Rentals SL is responsible, subject to these Terms and applicable law, for matters including:

• provision of the accommodation;
• management of the villa;
• reasonable maintenance of the property;
• safety matters falling within its legal responsibility;
• compliance with applicable Spanish accommodation requirements;
• the local management team;
• addressing reported problems during the stay; and
• handling accommodation-related complaints.

30.2 Babalia BV

Babalia BV acts solely as disclosed booking and payment collection agent.

Its responsibilities relate to its own booking agency services, including:

• correctly processing reservations;
• accurately transmitting relevant booking information;
• processing payments collected by it as agent; and
• carrying out its own obligations as booking agent with reasonable care.

Babalia BV is not responsible for matters arising solely from the provision or physical operation of the accommodation, including:

• the physical condition of the villa;
• maintenance of the property;
• utility failures;
• swimming pool operation;
• local noise or disturbances;
• conduct of neighbours;
• acts of the property owner;
• accommodation-related personal injury for which MRLP Rentals SL or another person is legally responsible; or
• other matters outside Babalia BV’s role as booking agent.

Nothing in these Terms excludes liability which cannot lawfully be excluded.

31. FORCE MAJEURE AND EVENTS OUTSIDE REASONABLE CONTROL

Neither MRLP Rentals SL nor Babalia BV will be responsible for failure or delay in performing an obligation where that failure or delay results from an event genuinely outside the reasonable control of the party concerned, except where applicable law provides otherwise.

Such events may include:

• natural disasters;
• serious adverse weather;
• wildfire;
• flood;
• war or threat of war;
• terrorism;
• civil unrest;
• government restrictions;
• public authority action;
• strikes;
• transport disruption;
• interruption of utilities;
• major telecommunications failure; or
• other comparable events outside reasonable control.

This provision does not remove any mandatory statutory rights.

32. GOVERNING LAW AND JURISDICTION

The accommodation contract between the Guest and MRLP Rentals SL is governed by Spanish law, subject to any mandatory consumer protection laws which also apply to the Guest.

The booking agency services provided by Babalia BV are governed by Dutch law, subject to any mandatory consumer protection laws which apply.

Nothing in these Terms is intended to deprive a consumer of any mandatory protection or right to bring proceedings in a court which cannot lawfully be excluded under applicable Spanish, Dutch or European Union consumer law.

33. PERSONAL DATA AND PAYMENT INFORMATION

Babalia BV and MRLP Rentals SL will process personal data in accordance with applicable data protection legislation and their respective privacy obligations.

Personal information may be processed where reasonably necessary for purposes including:

• administering a booking;
• processing payments;
• providing accommodation;
• communicating with Guests;
• complying with legal obligations;
• preventing fraud; and
• dealing with complaints or claims.

Payment card information is processed through authorised payment providers.

Babalia BV and MRLP Rentals SL do not intentionally retain complete payment card information where payment processing is performed by an authorised third-party payment provider.

Further information is contained in the applicable Privacy Policy.

34. ENTIRE AGREEMENT AND CHANGES TO THESE TERMS

These Booking Terms & Conditions, together with the Booking Confirmation and any specific written terms expressly incorporated into the booking, constitute the agreement relating to the accommodation reservation.

A change to an existing confirmed booking or its contractual terms will only be effective where agreed or notified in accordance with applicable law.

Ibiza Villas 2000 may update the Booking Terms & Conditions displayed on its website from time to time.

However, unless required by law or expressly agreed with the Guest, a subsequent change to the website Terms will not retrospectively alter the contractual terms applying to an already confirmed booking.

35. SEVERABILITY

If any provision of these Terms is found by a competent court or authority to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply so far as legally possible.

36. NO WAIVER

If MRLP Rentals SL or Babalia BV does not immediately enforce a provision of these Terms, this does not necessarily mean that it has waived its right to enforce that provision later.

Any waiver relating to a particular incident does not automatically constitute a waiver relating to a subsequent incident.

37. CONTACT DURING YOUR STAY

The local contact details for MRLP Rentals SL or its villa management representative will be supplied to the Lead Guest before arrival or at check-in.

Guests should keep these details available throughout their stay.

Please report problems promptly.

Our objective is to resolve genuine problems while you are at the villa rather than learning about them after your holiday has ended.

IMPORTANT SUMMARY — DAMAGE, CLEANING AND RUBBISH

For clarity:

If you choose the Accidental Damage Waiver:

The ADW provides up to €1,500 of cover for qualifying accidental damage.

You will also be asked for a €500 card pre-authorisation at check-in to cover rubbish left at the villa and substantial additional cleaning.

The ADW does not cover deliberate or malicious damage, excessive cleaning, rubbish removal, fines, anti-social behaviour or other excluded circumstances.

Alternatively, you may choose not to pay the ADW and not to provide the €500 rubbish/cleaning pre-authorisation.

In that case, you must instead provide a refundable security deposit of:

€1,500 for groups of up to 14 people; or

€2,000 for groups of 15 people or more.

The security deposit may be used towards damage, excessive cleaning, rubbish removal and other costs for which the Guest is responsible under these Terms.

Whichever arrangement applies, Guests are required to remove their household rubbish and leave the villa in a reasonable condition at the end of their stay.